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UserTesting | User Testing | Mon, 22 Jun 2015 20:17:47 +0000

The slides and article below are excerpts from our free eBook, Measuring and Evaluating Your Omnichannel Customer Experience. Enjoy!

Customers run the relationship

The customer-company relationship has changed. In the past, companies controlled how, when, and where customers interacted with …

The post Why the Omnichannel Customer Experience Matters appeared first on UserTesting Blog.