Select Page

Jennifer Winter | User Testing | Tue, 10 May 2016 23:01:41 +0000

Delight is one of my favorite words. It captures a feeling most of us probably wish we had more often. So it’s no surprise that CX folks are somewhat obsessed with the concept of delighting customers. After all, who doesn’t

The post Why designing for delight doesn’t always work appeared first on UserTesting Blog.