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Jennifer Winter | User Testing | Mon, 27 Jul 2015 19:30:59 +0000

There’s a question I often ask myself whenever I’m studying someone’s experience with a company: “Is it UX or CX?†Is there really any difference?

The answer became clear to me after my husband and I returned from our honeymoon …

The post Good UX Isn’t Enough: Why Good CX Is Important, Too appeared first on UserTesting Blog.