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The Airline CX Index: Top traveler insights to improve the airline customer experience

Airlines aren’t known for delivering delightful customer experiences. In fact, in Forrester Research’s own U.S. Customer Experience Index, 2017, not one airline received “excellent” or even “good” scores. And yet, according to Forrester, “customer experience leaders grow revenue

The post The Airline CX Index: Top traveler insights to improve the airline customer experience appeared first on UserTesting Blog.